Frequently Asked Questions (FAQ)
Shopping Information
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on your location. You can view shipping options during checkout.
How long does it take to process my order?
Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order is shipped.
Can I track my order?
Absolutely! Once your order is shipped, we will send you a tracking number via email. Use this to track your package on our website or the carrier’s website.
Do you offer express shipping?
Yes, we offer express shipping options at checkout. Delivery times and costs will be displayed based on your location.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the estimated delivery time, please contact our customer service team at support@onlyfrenchi.com. We’ll assist you in locating your package.
Payment Information
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and select digital wallets such as Apple Pay and Google Pay.
Is my payment information secure?
Yes, we use industry-standard encryption and secure payment gateways to protect your personal and payment information.
Can I use multiple payment methods for one order?
Unfortunately, we can only accept one payment method per transaction at this time.
Do you offer payment plans or financing?
Yes, we offer payment plans through Afterpay and Klarna. Select these options at checkout to split your payments into smaller installments.
Why was my payment declined?
Payments can be declined for various reasons, such as incorrect card details or insufficient funds. If you’re having trouble, please contact your bank or reach out to us for assistance.
Order Returns
What is your return policy?
We offer a 30-day return policy on unused and unworn items in their original packaging. Customized items are non-refundable.
How do I initiate a return?
To start a return, please contact us at returns@onlyfrenchi.com with your order number and reason for the return. We’ll provide you with return instructions.
Who covers return shipping costs?
Customers are responsible for return shipping costs unless the item is defective or we made an error in your order.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive and inspect your returned item. The refund will be issued to your original payment method.
Can I exchange an item?
Yes, we offer exchanges for the same item in a different size or color, subject to availability. Contact us to arrange an exchange.
Do you still have a question?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
